Due to the highly custom nature of each product, we are unable to accept returns or exchanges on customized orders (including blank apparel). However, if your item arrives with any defects, we are happy to issue a refund, and you can keep the defective item or dispose of it. Items damaged in transit do not qualify for a refund.

Upon receiving your order, if you notice flaws or defects in your item or if you received the wrong item, please contact us immediately so that we can evaluate the issue and make it right as soon as possible. The fastest way to ensure Heads to Threads can resolve any of your apparel issues would be to start the conversation through our Contact Us page immediately.

We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund if there are defects with the product. Simply contact our customer service team at headstothreads@gmail.com with your order number, details, and photo proof of the defect. We will notify you once we’ve reviewed the information that you've submitted, and let you know if the refund was approved or not. You’ll be automatically refunded on your original payment method within 10 business days if approved. Please remember it can take some time for your bank or credit card company to process and post the refund.